Apple Inc. is hiring for the position of IN-Technical Specialist

 

Apple

Details

Apple Inc. is hiring for the position of IN-Technical Specialist!

Responsibilities of the Candidate:

  • Help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple
  • Assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices
  • Refer customers to support team members who get them up and running again
  • Provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects
  • Help Apple maintain strong relationships with customers, you are instrumental to our success

Requirements:

  • Excellent time management skills and can make decisions quickly
  • Maintain composure and customer focus while troubleshooting and solving issues
  • Reassure customers when delivering product diagnoses and potential solutions
  • Fluent in the local language
  • Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
  • Flexibility to regularly rotate through different technical specialties and skill sets
  • Ability to thrive on change as products evolve

Additional Information

Salary/Stipend

Salary: Not Disclosed

Salary/Stipend

Job Type/Timing

Job Type: In Office

Job Type / Timing
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